Privacy Policy

1. Introduction

At Compound (hereinafter “Compound”, “We”, “Our” or “Us”), we appreciate the trust entrusted upon us by you i.e. Users/Visitors (collectively referred to as “You”). We seek to protect the information which includes Personal Information and Sensitive Personal Information (as defined below) that we collect, or you share while using the Platform, to the best extent possible and only use the Information in a manner provided in this policy (“Privacy Policy”). This Privacy Policy has been drafted in accordance with and in compliance with (i) the Indian Contract Act, 1872, (ii) the Information Technology Act, 2000 and the rules, regulations, guidelines and clarifications framed thereunder including (iii) the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 and (iv) the Information Technology (Guidelines for Intermediaries and Digital Media Ethics Code) Rules, 2021.

In this Privacy Policy, we describe the kind of Information that we collect about you when you use and access the Website and Application through desktops, mobile phones, smartphones, tablets, plugins and APIs (collectively referred to as the “Platform”) and how we use and disclose that Information in relation to providing the Products and Services through the Platform.

By using the Platform, you consent to the collection, storage, and use of the Information you provide for offering our Products and Services through the Platform. You acknowledge that you are providing your Information out of your free will.

The Privacy Policy read along with the Terms and Conditions comes into effect from the date and time a User/Visitor accesses and uses the Platform and accepts the Terms and Conditions.

If you have any questions or comments about the Privacy Policy, please contact us at care@compound.skin or +91 124 493 3559.

BY ACCESSING OR USING THE PLATFORM AND/OR PRODUCTS OR SERVICES PROVIDED THEREIN, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THIS PRIVACY POLICY AND OUR TERMS. IF YOU DO NOT AGREE WITH THE TERMS OR PRIVACY POLICY, PLEASE DO NOT USE THE PLATFORM.

Our Privacy Policy is subject to change at any time without notice. Your continued use of the Platform following such changes constitutes your acceptance of the updated Policy.

2. Definitions

Confidential Information shall mean all information and materials furnished by a party which:

if in written format is marked confidential,
if disclosed verbally is noted as confidential at the time of disclosure, or
in absence of either is information that a reasonable party would deem confidential.

Confidential Information includes but is not limited to user data, Personal Information, Sensitive Personal Information, business plans, projections, marketing data, documentation, trade secrets, intellectual property rights, customer lists, trademarks, copyrights, patents, designs, know-how, concepts, drawings, diagrams, and other proprietary information related to the Platform.

Products refer to those products available for sale on the Platform and which may be introduced, added or amended from time to time. Services refer to the service of facilitating the sale of Products through the Platform.

User shall mean any person competent to contract under applicable laws who registers on the Platform to avail Products or Services. Visitor refers to any individual/entity who browses or accesses the Platform but has not registered as a User.

3. Information We Collect

Information Provided to Us
We receive and store Personal Information, Sensitive Personal Information, and Non-Personal Information.

Personal Information / Sensitive Personal Information
When creating an account on the Platform, you may be required to provide information such as:

Name
Age or proof of age
Email address
Delivery address
Mobile number
Payment information such as bank account or card details
Password

This information helps us determine your eligibility to use our services.

You may choose not to provide certain information by opting not to use particular services.

We collect only the information necessary to provide Products and Services on the Platform.

Non-Personal Information
Information Collected Automatically

When you use the Platform we may collect:

device type
browser type
IP address
operating system
network information
geographic location
pages visited
links clicked

This data is treated as Non-Personal Information except where law requires otherwise.

Cookies

We use cookies to:

analyze website usage
improve user experience
measure promotional effectiveness
enhance platform functionality

Cookies are small files stored on your device that help us provide services. Most cookies are session cookies and are deleted after you close your browser.

You may decline cookies through your browser settings, although some Platform features may not function properly.

4. Use of Information Collected

We do not sell or rent your Personal Information.
We use Personal Information to:

enable use of the Platform
deliver Products
provide customer support
process payments
improve services and platform features
communicate updates
send offers and promotional information
analyze usage patterns
resolve disputes
detect fraud
comply with legal obligations

Use of Non-Personal Information

Non-Personal Information may be used to:

analyze platform performance
conduct internal research
understand customer behavior
improve services

This information is generally used in aggregated form.

5. Disclosure of Your Information

Only authorized personnel will have access to your Personal Information.

We may share information in the following situations:

Affiliates and Service Providers
Information may be shared with trusted partners or service providers who assist with:

payment processing
product delivery
customer support
technical services
marketing analytics

These entities operate under confidentiality agreements.

Legal Requirements

We may disclose information:

if required by law
to comply with legal processes
to protect our legal rights
to prevent fraud or security threats
during mergers or business transfers

Third-Party Service Providers

The Platform may involve third-party telecom carriers, internet providers, or service providers. Information collected by such providers is governed by their own policies.

6. Storing Your Information

We retain Personal Information only as long as necessary for:

business operations
legal compliance
dispute resolution
accounting and regulatory requirements

When data is no longer required, it may be anonymized or securely deleted.

7. Access or Update Your Information

You may review, update, correct, or delete your Personal Information by contacting us at:
care@compound.skin

To protect your privacy, we may verify your identity before making changes.

Deleted information may remain in backup storage for up to 180 days before permanent deletion.

8. Amendments to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of the Platform after such changes constitutes acceptance of the updated policy.

9. Security of Personal Information

We implement reasonable technical, administrative, and physical security measures to protect Personal Information from unauthorized access or misuse.

However, no internet transmission system can be guaranteed to be 100% secure.

Users acknowledge that use of the Platform and storage of personal data is at their own risk.

10. Withdrawal of Consent

You may withdraw your consent for collection or use of your Personal Information at any time by contacting us.

11. Grievance Officer

In accordance with the Information Technology Act, 2000, any complaints or grievances may be addressed to:

Compound
Email: care@compound.skin
Phone: +91 124 493 3559

Complaints will be addressed within one (1) month.

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

The courts of Delhi, India shall have exclusive jurisdiction over disputes arising from this policy.